What We Do

Our Services

Grow your business with Callerz

Increase sales, boost profits and raise your company’s profile. Finding new business is crucial to your continued success and the award-winning people at Callerz can help you grow your customer base. Our expert telemarketing team can handle all out-bound lead generation, appointment setting and market research calls and in-bound customer service enquiries, support and returns calls and payment processing. Whether it’s data in-putting, data cleansing or new business development, Callerz takes care of the detail, helping you save money while you get on with the day-to-day running of your business. Callerz telemarketing agents are high calibre people selected for their competency and experience. And our partnerships with Shaw Trust and Remploy, organisations that help disabled and disadvantaged people find employment, mean your contract with Callerz fulfils your corporate social responsibility commitments. We have also developed partnerships with Women & Work and WDP, charities that provide information, advice and training to unemployed or low skilled individuals to help them get back into work. This commitment to equality and diversity was recognised when Callerz received Awards from UnLtd, Joseph Rowntree Foundation & Bradford Council.

Surveys and market research

We take time to understand your business and its objectives and can use our excellent communication skills to talk to your customers and target audience to establish their feelings towards your company and its products and services. Our agents are trained to obtain relevant information from telephone interviews that will help you understand the market better and improve customer service.

Outbound lead and appointment generation

Callerz telemarketing agents receive ongoing training to ensure that they are skilled at cold calling, know how to deal with people, ‘get past the gate keeper’, sell and cross sell/up sell. We use our telemarketing skills to build new customer relationships and business opportunities for your organisation. We believe it’s important to treat each customer as an individual so our telemarketing calls are not scripted.

Inbound customer service call handling

Callerz agents are also skilled at telephone answering. The Callerz team all have excellent communication skills and plenty of confidence. We’ve handled inbound calls for Shopdirect Group, the largest mail order company in the UK and Interval International which runs membership programmes for vacation property owners and developers.

Appointment follow-up calls

Need somebody to follow up appointments? We can make the follow-up calls on your behalf, ensuring that no valuable time is lost when communicating with potential new customers.

Service follow-up calls

We provide a follow-up call service for a number of car manufacturers. By contacting customers on their database we help them maximise sales of MOTs and servicing.

Data inputting

With fast and accurate data entry skills and an eye for detail, our agents produce documents to the highest standards.